Our website is temporarily unavailable. Full service should be resumed very soon. We apologise for any inconvenience this may cause you.
If you wish to contact us in the meantime, please use the following phone numbers.
Thank you for your patience.
Business customer service
Business customers
08457 950 950
8am – 6pm, Monday to Friday
Call this number to contact your local
Business Sales Centre
8am – 6pm, Monday to Friday
Call this number to contact your local
Business Sales Centre
Online Business Account
To place a new order Log in.
For all other OBA enquiries, please contact the Business Service Helpline on 0845 7950950 8am - 6pm Monday to Friday.
For all other OBA enquiries, please contact the Business Service Helpline on 0845 7950950 8am - 6pm Monday to Friday.
Customer service
Other customers
08457 740 740
8am – 6pm, Monday to Friday
8am – 1:pm on Saturdays
8am – 6pm, Monday to Friday
8am – 1:pm on Saturdays
Postcode enquiries
Office hours
0906 302 1222
8am – 5pm, Monday to Friday
Calls cost 50p/min up to a max of £5
8am – 5pm, Monday to Friday
Calls cost 50p/min up to a max of £5
Postcode enquiries
Outside normal office hours
08457 111 222
5pm – 7pm, Monday to Friday
9am – 2pm on Saturday
Calls charged at local rate
5pm – 7pm, Monday to Friday
9am – 2pm on Saturday
Calls charged at local rate
Track & Trace
Please contact our Customer Service team to track a Special Delivery, Recorded Signed For, Airsure or International Signed For item.
08457 740 740
8am – 6pm Monday to Friday
8am – 1pm on Saturdays
8am – 6pm Monday to Friday
8am – 1pm on Saturdays
SmartStamp
If you are a SmartStamp customer you will still be able to print your postage but you will not be able to top up your account.
If you have a specific SmartStamp query, please call 0845 600 1334 8am-5.30pm, Monday to Friday
Or you can email us at SmartStamp@royalmail.com
Or you can email us at SmartStamp@royalmail.com
Online Postage
Online postage is currently unavailable. We are working on rectifying this as soon as possible so please try again later.
If you have a specific online postage query, please call 0845 611 3425 8am-5.30pm Monday to Friday.
Or you can email us at onlinepostage@royalmail.com
Or you can email us at onlinepostage@royalmail.com
Royal Mail Direct/Online Shop
If you would like to purchase something from our Online shop please call us on 08457 782 677
8am – 6pm. Monday to Friday
8am – 6pm. Monday to Friday
Philatelic Customer Services
For Stamp Collectors or small orders for stamps
Telephone us on 08457 641 641
8.30am – 5pm. Monday to Friday
International:
+ 44 131 316 7483
18001 08457 641 641
8.30am – 5pm. Monday to Friday
International:
+ 44 131 316 7483
18001 08457 641 641
Smilers
If you have an enquiry about customised stamps call our Smilers Customer Services team on 0845 074 2000
8.30am – 5pm. Monday to Friday
8.30am – 5pm. Monday to Friday
The Mailmedia team
For queries about mailmedia bookings contact us on
mailmedia@royalmail.com
Royal Mail Door to Door
If you have an enquiry about Door to Door please contact our booking centre on
08457 950 950
8.30am – 5.30pm. Monday to Friday
8.30am – 5.30pm. Monday to Friday
Royal Mail Sameday
If you want to book a same day collection please contact our Helpdesk on
0845 850 5522
24 hours a day, 7 days a week
24 hours a day, 7 days a week